We commit to enforcing our privacy policies along with our cancellation and exchange policies. We respect your privacy and pledge to maintain the confidentiality of your personal information. All personal information you share with us is maintained in accordance with the Personal Information Protection Law. We accept Canadian dollars for our currency.
We require 48 hours cancellation notice for all Acupuncture appointments and 24 hours notice for all other appointments. In the event that the appropriate 48/24 hours cancellation notice is not given, your credit card will be charged 50% of the appointment price. We will charge your credit card 100% of the appointment price for any missed appointments. Please provide your credit card information upon your initial visit.
Returns & Exchanges:
We have a 30-day return/refund policy for our clients. Products that are unopened can be returned for a full refund within 30 days. Services are exchange only. If you are unable to make your appointment and you follow our cancellation policy, we can change the date for your appointment without any additional charges. If you wish to change your service type, it must be of equal or lesser value and again must correspond with our cancellation policy.